Software and 3D assets are shipped digitally. In most cases the software is freely available and can be downloaded without having to make a purchase. Some software might accept a product key which unlocks the full featureset of the software. Such productkeys can be purchased on www.klaasnienhuis.nl/shop. A productkey is sent by email after the payment has been approved. I will check the order and that might take up to one business day. Productkeys are sent once by the shop and I urge you to save it somewhere you won't lose it. If you've lost your productkey I can send it to you again within reason.